Managed Services

Technical Management of Critical Information Security Infrastructures, based on best practices and led by highly-experienced resources.

Infrastructures that are very critical as far as Information Security is concerned deserve dedicated and specialized management. Managing this sort of equipment has its own specificity, not comparable to the management of a typical IT server or service.

Our team is supported by elements with more than 15 years’ experience in Management and Support of Critical Information Security Infrastructures implemented in complex contexts and clients from various backgrounds, such as finance, or telecom.

We ally technology to tailored tools and the best international IT Management practice to increase effectiveness, efficiency and reduce the risk that critical elements represent for your business.

Telecom Management

Allying real business requirements to the suitable selection and management of telecom Services.

In the Consulting practice of Telecom Management Devoteam Cyber Trust consultants use their whole know-how and previous working experience in telecom providers to advise their clients in the definition of requirements and in the consulting, decision and hiring processes of telecom services.

Devoteam Cyber Trust has an optimized methodology for the delivery of these projects, which generally result in the reduction of costs for our clients, as well as in the optimization of the services provided.

Besides counselling and participation into the different stages, Devoteam Cyber Trust also provides a model of contract and management tools, namely of SLAs components, based on which they will be able to continuously monitor the performance of their telecom providers.


Analysis and Definition of Telecom Requirements
Consulting Preparation (RFI; RFP)
Help in negotiation, decision and management of Telecom contracts

Support management tools
Definition of SLA Management Metrics & Model

Technological Performance Audits
Implementation of Technological Management Mechanisms and Efficiency Evaluation

IT Governance

Alignment of Technological Management practices with the best standard market practices (ITIL, COBIT).

In the Consulting practice of IT Governance our consultants help our clients Implement the most efficient and effective management practices, according to the best practices such as ITIL and COBIT.

After having defined the intervention area, we usually make a Gap-Analysis between the current practices and Best-Practices. Later on we define an optimization roadmap of Technological Management practice and identify the metrics to be managed (SLAs).

The effective implementation of these practices results in an improved availability of infra-structures and applications, as well as in the greater satisfaction of their users, due to the proactivity, normalization and optimization that our Best of Practice processes introduce in organisations on the IT Management level.


IT Management Gap Analysis
Definition and Implementation of Processes based on the best practices ITIL; COBIT; ISO 20000

Help in Selection of Technological Tools
Reverse Engineering and Documentation of Infra-structures and Management Processes

Definition of Metrics and Implementation & Management of Monitoring Infra-structures
Renegotiation and Management of OutSourcing contracts

Special Projects

Complex and peculiar problems deserve a multi-disciplinary response. Our specialized and crosswise know-how allows us to respond in a more assertive way to the most critical challenges.

Having the Know-How and experience of Devoteam Cyber Trust consultants in mind, our clients end up presenting us complex challenges, which demand technological or management solutions tailored according to the clients’ needs.

Acting as Problem-Solvers, these challenges are addressed by our Expert Consultants, who find effective and efficient solutions for the problems, very often using very intelligent designed solutions either custom-built or integrated with OpenSource Software.

Technology is our eternal passion and consequently, with this kind of projects, we excel and grow even more as professionals, consultants, technicians, and as our clients’ partners.

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Contact us.


Edifício Atrium Saldanha
Praça Duque de Saldanha, nº 1, 2º andar
1050-094, Lisboa | Portugal
T: +351 21 33 03 740

And we are present in 18 more countries across EMEA.
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